FAQ

When will my order be shipped? 

All orders may take 3 -10 business days to process and ship. This policy begins 24 hours after your order is placed and processed. 

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS & UPS are responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

 

Shipping address issues 

Lcperformancemerch WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

Delivery Failed

If your order is returned to our facility by USPS or UPS due to any address discrepancies you will have to pay an additional $10 for us to be resend it.

If you have a different question please Contact Us. 

 

Size Chart

We have a Size chart that you can always check to find your right size.

 

Returns / Exchanges of items

All items purchased are final sale, we don't offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange. 

We thank you for understanding this policy!

 

I received a defective / wrong product

 We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to Contact Us to notify Us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: Original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

 

Color disclamer 

Due to variation in monitor settings, Lcperformancemerch. makes no guarantees regarding color matches of product.

Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of Tommy Smiley. thread guide options.

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.

 

I forgot to use my discount code

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

This applies to Free Shipping discount codes. 

 

Price changes

Prices for our products are subject to change without notice. The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. 

If granted a refund, where will the funds go?

Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution. 

 

Payment Method 

You can select your preferred payment method at checkout.  We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal & More. 

Note: that additional exchange fee may apply if your currency is other than US dollars.